Our Support & Operations service is available in 3 options.
All our services and solutions have as optional one of this detailed below. This service can be quoted as a standalone service or as a package - with other services. In this last case, a commercial discount will be applied.
| Silver | Gold | Platinum | ||
|---|---|---|---|---|
| Responsiveness | P1 Response Time | 1 Bus Day | 2 Hours | 1 Hour |
| P2 Response Time | 2 Bus Days | 4 Hours | 2 Hours | |
| P3 Response Time | 3 Bus Days | 1 Bus Day | 4 Hours | |
| P4 Response Time | 4 Bus Days | 2 Bus Days | 1 Bus Day | |
| # of Authorized Support Contacts | 1 | 5 | 15 | |
| Support Hours | 8AM-5PM GMT | 8AM-5PM Customer Location | 24x7 | |
| Support | Web Support | |||
| Email Support | ||||
| Phone/VOIP Support | ||||
| Success | Onboarding & Provisioning | |||
| E-learning Access Logins | 4 | 8 | 12 | |
| # of Health Checks p/Year | None | 12 | 24 | |
| Best Practise Sharing | ||||
| Long Term Roadmap | ||||
| Business Review |
What we deliver
Form near-shore to off-shore, we provide support at a Global scale.
Process and Communications workflows
Template definitions
Knowledge base and catalog creation
8x5 (Near-shore)
24x7 (Near-shore and Off-shore)
Email and phone/VOIP support
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